Refund Policy

Thank you for shopping with Bata Clean. We strive to provide high-quality cleaning products and ensure your satisfaction. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

2. Eligibility for Returns

• Timeframe: You may return products within 7 days of receipt. Products must be returned in their original condition and packaging.

• Condition: Items must be unused, unopened, and in resalable condition. Products that have been opened, used, or damaged cannot be returned.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at [returns@bataclean.in] or use our contact form [link to contact form] to request a return authorization. Include your order number, the product you wish to return, and the reason for the return.

2. Receive Instructions: We will provide you with a return authorization and instructions on how to return the product. Please ensure you follow these instructions carefully to avoid any issues with your return.

3. Ship the Product: Pack the item securely in its original packaging. Include a copy of the return authorization and send it to the address provided in the return instructions. You are responsible for the cost of return shipping unless the return is due to our error.

4. Refund Process

• Processing Time: Once we receive and inspect the returned item, we will process your refund within 7-10 business days. You will receive a notification via email when your refund has been processed.

• Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

5. Non-Refundable Items

The following items are not eligible for return or refund:

• Items purchased more than 7 days ago.

• Products that have been used, opened, or damaged.

• Sale or clearance items, unless defective.

6. Exchanges

We currently do not offer exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the desired item.

7. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of receipt at [returns@bataclean.in] with details of the issue. We will arrange for a replacement or refund at no additional cost to you.

8. Contact Us

For any questions or concerns regarding our Return and Refund Policy, please contact us at:

• Email: [returns@bataclean.in]

• Phone: [Your Contact Number]

• Address: [Your Return Address]

9. Changes to This Policy

We may update this Return and Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services following the posting of changes constitutes your acceptance of the revised policy.

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